Veteran Health Network
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Guarantees
Essential Care Membership carries three guarantees: a Satisfaction Guarantee, a Speed Guarantee, and an Outcome Guarantee. Each is summarized on this page in plain language. The exact terms, triggers, and eligibility conditions, including the Good Standing requirement, are defined in the Client Services Agreement, which controls.
Guarantees
Each guarantee below is a summary. The exact terms, triggers, and eligibility conditions, including the Good Standing requirement, are defined in the Client Services Agreement, which controls.
You have 3 calendar days from receiving the post-appointment satisfaction survey, sent automatically at the conclusion of your medical evaluations, to request a full refund. Receipt is presumed upon transmission to the email on file.
VHN will deliver your complete provider-backed medical file and confirm the accredited representative has the file ready to submit within 14 business days of you completing the clinical intake and initial medical appointment. If VHN fails to meet either commitment through no fault of yours, you receive a full refund of the Essential Care Membership fee.
If your accredited representative submits your initial claim and the VA does not issue a rating increase, the representative will review every lawful appeal option and pursue a viable appeal at no additional platform fee. If the first appeal also results in no rating increase, you have 3 business days to elect continued platform support at no additional platform fee, or a return of the Essential Care Membership fee. This is not a guarantee of any VA outcome. It does not create a contingency relationship between VHN's fee and any VA decision. VHN's fee was earned upon delivery of the clinical services described in the agreement and is independent of any VA determination.
Administration
Guarantee administration sits in the case management lane. Each guarantee has a defined trigger and a defined window. The Client Services Agreement defines the exact terms and eligibility.
At the conclusion of your medical evaluations, a satisfaction survey is sent automatically to the email on file. Receipt is presumed upon transmission. From receipt, you have 3 calendar days to request a full refund.
The clock starts when you complete the clinical intake and your initial medical appointment. From there, VHN has 14 business days to deliver your complete provider-backed file and confirm the accredited representative has it ready to submit. If VHN misses either commitment through no fault of yours, the Essential Care Membership fee is refunded in full.
A defined remedy. This guarantee does not promise any VA outcome. If your representative submits your initial claim and the VA does not issue a rating increase, the representative reviews every lawful appeal option and pursues a viable appeal at no additional platform fee. After a second unfavorable decision, you have 3 business days to elect continued platform support at no additional platform fee, or a return of the Essential Care Membership fee.
Why it holds
VHN's fee is fixed. It is earned when the medical record is delivered, and it does not move with any VA decision. No fee is ever charged as a percentage of VA backpay or any VA award.
That structure is what lets the guarantees stay plain. A company with a percentage stake in claim outcomes has a reason to oversell. VHN's deliverable is the record itself, so each guarantee attaches to something VHN actually controls: your satisfaction, the delivery clock, and a defined remedy path.
Get started
The program begins with a short conversation: your health history, your service history, and whether VHN's model fits your situation. No pressure, no obligation, and no claims advice, ever.
Get started
The application starts with a short conversation about your accreditation and whether VHN's model fits your practice. No pressure and no obligation.
Get started
Pick a time. We walk through visit length, documentation, and pay for your state, so there are no surprises later. Bring the contract to your attorney before you sign. We would rather you did.
